Orders And Shipments
How can I track my order?
Option 1:
– Go to “Order Tracking” page on the HerPray website.
– Fill in your order number and email address
– Click “Find my order” to review all details including preview, shipping address, tracking number, and estimated delivery date
Option 2
– Sign in to your account
– Access “My account” then visit My orders to see all your orders
– Enter your order number you want to search to review order’s details.
Option 3:
– You can track your order through the shipping confirmation email. Please check your inbox, including your spam folder, for your confirmation email.
Why didn't I get an order confirmation email?
When will I receive my order?
How much does shipping cost?
What shipping carriers do you use?
Where does your products shipped from?
Do you offer free shipping?
Why has my tracking number not been updated?
What should I do when my tracking says delivered but I've never received it?
Why is my order returned to the sender?
What should I do if a part of my order is missing?
We totally understand your feelings when one item on your order is not received yet. To help track down the missing item, we suggest following these steps:
Review your shipping confirmation email to know if your items were shipped separately. In cases where orders contain multiple items, they might arrive in separate packages on different dates. Each package will have its unique tracking number. If the missing item was dispatched separately, it might still be in transit to you.
If you’re unable to locate an additional shipment and are still missing items, please kindly contact us via chat, our email cs@herpray.com or our contact form with photos of the items you received and the shipping label. We’re always here for you!
How to submit a forwarding request since I've moved before the order was shipped?
Orders And Shipments
Can I add more items to my order?
You cannot add more items to an existing order after checkout. Please create a new order if you’re interested
Can I modify my shipping address?
My order was shipped with the wrong address. Can I correct it?
How can I cancel my order?
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